You can request a refund from U4GM when purchasing PoE 2 currency, but there are important conditions and procedures to be aware of. U4GM is a reputable site known for fast and secure delivery of in-game currency, but just like with any online service, things might not always go according to plan. Whether it's due to a delay, a change of mind, or a mistake during your order, U4GM does provide a refund policy, though it depends on the status of your order and certain requirements being met.

When You Can Request a Refund

Order Not Delivered Yet

If your currency hasn’t been delivered yet and the transaction is still pending, you are eligible to cancel your order and request a full refund. In most cases, this happens if U4GM is waiting for confirmation or if the delivery is delayed beyond a reasonable timeframe (usually 30 minutes to 1 hour).

Incorrect Order Details

If you made a mistake (e.g., wrong character name, server, or league), and the delivery hasn’t been processed yet, you can request a refund or correction. However, if the currency has already been delivered to the wrong account due to incorrect info, a refund may not be possible.

Item Out of Stock

Occasionally, U4GM might not have the currency in stock for your server or league. In such cases, they usually inform you quickly, and you can either wait, switch servers, or request a refund.

Failed Payment or Verification

If there is a payment processing issue or a verification failure (such as with PayPal or credit card verification), and the transaction isn’t completed, you can safely request a refund without any hassle.

When Refunds Might Not Be Approved

Order Already Delivered

If the PoE 2 currency has already been delivered in-game and confirmed by you or their delivery system, U4GM typically does not provide refunds, as the service has already been fulfilled.

Violation of Terms

If your account has been flagged or banned due to third-party activity unrelated to U4GM's delivery, they are not responsible and won’t issue a refund.

How to Request a Refund

Live Chat Support (24/7)

Visit U4GM.com and open the live chat in the bottom-right corner.

Provide your order number, payment method, and a clear explanation of the issue.

Support agents typically respond in under 10 minutes.

Email Support

You can also send a refund request to [email protected].

Include your order number, account details, and reason for refund.

PayPal or Payment Disputes

If U4GM is unresponsive (which is rare), and you paid through PayPal, you may have the option to open a dispute—but only as a last resort. It’s best to resolve the issue through their support first.

U4GM is generally very accommodating with refund requests, especially if no delivery has been made yet. As long as you act quickly and provide clear, honest information, your refund should be processed smoothly. Always keep your order confirmation and stay in contact with support until the issue is resolved.

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